Nelly Earrings

All our products are made using pure 925 Sterling Silver. The silver is then plated in the following manner:

Silver Jewellery is plated with Rhodium to prevent the jewellery from getting oxidised.

Gold Jewellery is plated with Copper and Gold to ensure the plating is long lasting.

Rose Gold Jewellery is simply plated with Copper .

Here is a quick guide with tips on how to take care of your jewellery.

Things to avoid:

-Avoid direct contact with chemicals found in perfumes, deodorants, hair sprays etc. Chemicals cause the bond in your jewellery to weaken which allows for breakage.

-Do not store your jewellery out in the open or in humid environments such as the bathroom. This is crucial as humid air can cause your jewellery to tarnish faster. It is the best to store your jewellery with the silica gel pack provided by us.

-Avoid wearing your jewellery while swimming or while in the shower.

-Your jewellery can suffer damage if it gets entangled. To avoid this make sure you clasp your jewellery and store it in the pouch and/or box provided by us. 

-Also avoid direct contact with salt water as salt water can be corrosive.

-Silver is a soft metal so it is best not to handle with excessive force and avoid damaging your delicate pieces. 

Cleaning your jewellery:

We advise you to clean your pieces once every fortnight. This is to be done by washing your jewellery gently in warm water using a mild soap solution. It is important to wash it well and remove any residue before drying. Allow your jewellery to dry and then buff with a soft dry cloth.

Additional tips:

-You can store your jewellery with a piece of chalk as chalk absorbs the moisture and hence, prevents tarnishing.

-If you have lost your jewellery pouch or jewellery box, it is recommended to store your jewellery in an airtight bag.

 

Your Eve Jewellery order will be delivered within 5-7 business days. Furthermore, we've waived the shipping charges for all of our customers. We're continually working to get your jewellery to you sooner, however, in the case of any unforeseen circumstances it may take a bit longer. In this case we will keep you updated via email. If you have any other questions, feel free to contact us at support@shopeve.in

We have a 3 day return policy, which means you have 3 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can fill the Return request form here. After you submit this form, we'll contact you with further information within 1 to 2 business days. You can always contact us for any further questions at support@shopeve.in

At Eve Jewellery we offer a 6-month warranty on all products sold for all our products from the date of sale. If you are not a 100% satisfied with you your purchase, please take a picture of the product and write to us about the issue at support@shopeve.in. We will then take the necessary steps to make it right for you. 

Please note that discoloration, oxidation, and tarnishing are all inherent and inevitable characteristics of plated jewellery that can occur over time. However, we stand behind our quality and believe that with proper care your pieces should last. You can view our detailed care guide here.

We offer a replace or refund warranty on all our products, i.e. the first action we would take is to try to replace the ordered product with an identical one, if unavailable or replacing a piece will not solve the issue we will issue a gift card worth the same value of the item purchased and/or price paid for given item whichever is lower.

At this time, Eve Jewellery is not able to repair broken or damaged jewellery due to wear and tear. Repairs are only offered if you have received a damaged product and reported under our returns and refunds policy here.

This warranty is applicable on all products purchased on or after 1st January, 2023.